Refund policy

At CAP&CURE, we only retail uniquely constructed merchandise, and because of this, we can only offer a 10-day exchange policy, which means you have 10 days after receiving your item to request an exchange.  No monetary refunds can be given.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us at capsncure@proton.me. Please note that exchanges will need to be sent to the following address: PO BOX 60571, Phoenix, AZ  85082

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any return question at capsncure@proton.me. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items [embroidery], and sale items. Please contact us if you have questions or concerns about your specific item. 

To reiterate, we cannot accept exchanges on sale items or gift cards.

Exchanges 

If the initial merchandise purchased is different in price from the desired exchange item, the difference in price must be paid before shipment of the desired merchandise can be sent.

Acceptance of Exchanges
We will notify the customer once we have received and inspected the return for exchange and inform the customer if the exchange was approved or not.  Because we value each and every one of our customers, we attempt to handle exchange requests within 24-48 hours of receipt.  If approved, exchange will be processed within 3-4 business days.

If the requested exchange item is out of stock, we will provide notification as to when the merchandise for exchange will be back in stock or, if the customer desires, an in-stock merchandise can be shipped as an alternate.

Upon rare occasion, if more than 15 business days have passed since we’ve approved your return, please contact us at capsncure@proton.me.